Shipping & Logistics is the Lifeblood of Business

Balancing Automation and Customer Service

In this episode of Logical Logistics, host Joe Becht talks about how some companies don't treat their customers as people, only as numbers and the ups and downs of automation.

Balancing Automation and Customer Service

Automation helps the bottom line, however some companies lose their touch on their customers at the expense of fast initial profits. However as more customers don't feel their concerns are being addressed will eventually take their business elsewhere.

Automation and Customer Service

Prioritizing Your Business Needs

When creating a business, whether selling goods or services, there are countless factors involved in nearly every decision you make. Meeting the needs of your clients is a never-ending job that requires attention to detail across the board.

The ability to streamline tasks and functions that allow you to better serve your customers without degradation of services is an imperative need for any business.

Balancing Automation and Customer Service

Automation helps the bottom line, however some companies lose their touch on their customers at the expense of fast initial profits. However as more customers don't feel their concerns are being addressed will eventually take their business elsewhere. This is the ultimate balancing act for every company.

Too often, companies make drastic changes to their websites, products and services and even essential functions that users are familiar with overnight leaving customers logging in the next morning to find an entirely different landscape than what they're familiar with.

Familiarity, this in itself is a major reason customers remain with the same service provider. Even if the service, or products you provide are great, if you make drastic changes to your interactions with your customers, you erode that familiarity, which may increase the potential of losing loyal customers.

Business Solutions

Since 1968, Bellair provides first class Warehousing Services, Domestic Logistics Services and International Shipping.

Bellair is large enough to handle your logistics service needs, efficient enough to care. Contact us 24 hours day, 7 days a week, 365 days a year and speak to a logistics professional.

Bellair Expediting

3713 25th Avenue

Schiller Park, IL 60176

847-928-2500

847-928-2509 (fax)

bellair@bellair.com

By

Joe Becht

July 23, 2018

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Supply chain & Logistics Quotes

Logical Logistics is about getting your business what it needs to succeed.
We offer Warehousing, Transportation and Logistical services to companies in thee United states and throughout the world and we talk to some of the people within the network who make businesses move.Logical Logistics is an official service site, podcast & social site of Bellair. We offer or have in our network every service your business needs to succeed, Call, email or contact us through our website chat system, email or for faster service call our toll-free number at 1-800-621-2603

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3713 25th Ave, Schiller Park, IL 60131
Phone Number: 1-800-621-2603
bellair@bellair.com
Logistics services
SHIPPING, Logistics, SUpply Chain & Everything in Between

Logical Logistics Podcast